Help and advice for tenants
Moving into a new house is exciting, but it can also come with lots of questions. Because we want you to be happy in your house-share we’ve made it easy for you to ask for help. We’ve answered the most commonly asked questions below, but please contact us here if you’re still unsure.
Frequently asked questions
- How do I reserve a room?
When you’ve chosen a room, you simply transfer a holding deposit of £100 to us whilst we process your application – this can be done very quickly if you have your ID and proof of income ready.
The holding deposit means we save that room for you, and the £100 is deducted from your first month’s rent. There are no fees.
Please transfer your holding deposit to our Lloyds business account:
Best City Rooms Ltd
Sort Code – 309192
Account Number – 61968360
- What is the cost to move in?
You will need one months rent plus a deposit of £250 to move in – so between £650 and £750.
There are no fees.
Your deposit will be transferred to the Deposit Protection Scheme to protect it for the duration of your Tenancy, and returned to you when you leave, provided there are no arrears or damages.
- Which bills are included in the rent?
All of them! That’s the gas, electricity, water, council tax, broadband and TV licence. We even provide a fortnightly cleaner for the shared areas free of charge. And on occasion the gardener may pay a visit.
The gas and electricity are included upto a combined cost of £200 per calendar month for the whole household. There is no reason you should go over this, but if you did it would be calculated monthly and split evenly between the people living there.
If you are a student you must provide a Council Tax Exemption Certificate – this is easy to obtain, you simply have to ask for it from the Administration office of your University or College.
- How long is the Tenancy Agreement?
The initial fixed Tenancy Agreement is normally for 6 months.
After 6 months the Tenancy Agreement continues as rolling, and to terminate the Agreement all you need to do is give us 1 calendar months notice. We will advertise your room and give you a minimum of 24 hours notice that someone is coming to view your room.
If you have a short contract term at work we can arrange for a shorter contract length to suit.
- Do you have rooms for couples?
Currently not, we don’t want to overcrowd the house and we want to ensure there are enough bathroom facilities to support you.
Rooms are for single occupancy only.
A friend or family member can come and stay but no more than 2 nights per week unless previously agreed with Best City Rooms. And it’s always polite to mention it to your other housemates – how would you feel bumping into a stranger in the middle of the night!
- Is there parking?
There is often unrestricted street parking outside the house. The advert for the property will describe the parking in more detail.
In some residential streets in Leicester, a parking permit scheme is in operation. A residents parking permit costs £25 and lasts for 12 months.
Applications for residents permits can be made online.
- What furniture/equipment do you provide?
In the bedroom we provide the furniture, (bed, wardrobe, drawers) and a brand-new mattress protector when you move in which must remain in place.
WE DO NOT SUPPLY THE BEDDING.
In the kitchen we provide all the basic equipment: the pots, pans, utensils, crockery and cutlery. There is a microwave, a toaster, a kettle and an oven, along with a washing machine and TV. If there are 4 tenants you will have at least one tall fridge freezer, if there are 5 tenants you will have two tall fridge freezers to allow for a shelf each.
- Do the bedrooms have individual locks?
Yes, all of our bedrooms have locks on. We know it can be daunting moving into a new household and want to make it as easy as possible for you.
- Is there wifi?
Yes, we put in the best fibre optic packages available in our properties as we know how important internet is to everyone.
- Do you allow pets?
None of our properties allow pets, this is for the comfort of all the other housemates.
- Can I smoke?
All our properties are non-smoking inside, which includes hanging out the window!
You can of course smoke in the garden with the back door closed behind you.
- My situation has changed, can I leave my contract early?
In this situation we try to help as much as possible. We will advertise the room for you and try to get someone to take over from you as soon as possible.
You will of course remain liable for rent until the day that someone takes over, or the end date of your contract, whichever is the soonest.
The best rooms in the city
In the last 6 years, we’ve helped over 900 people just like you rent rooms in shared houses in Leicester. We understand that you want clean, safe and affordable rooms, all bills and fast wifi included in your rent, great locations near to shops, cafes, bus routes and privacy and security with locks on bedroom doors.
Moving to Leicester
It’s not just students who’ll benefit from what Leicester has to offer; young professionals will find city life just as attractive. It’s a diverse, multicultural and stimulating place to live, with lots of jobs available. It’s also very affordable so you’ll benefit from living in a vibrant city with none of the costs associated with other areas. Leicester also offers more than enough entertainment, culture and excitement to keep you busy.